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If you are experiencing any issues with your computing equipment, please contact the Staff Service Centre .

The following checklist can be used as a guide to confirm your technology is ready for use:

Connect your hardware

►  Returning computers and peripherals to campus

If you brought computing equipment home there may be a few considerations now that the equipment is returning to campus. 

Important things to note:

• Staff are only provided one set of equipment, regardless of whether or not they work in multiple locations
• If you do not have a University or department provided computer, please submit a ticket with IST and we will assist you
• IST only provides a loaner computer for staff who may have a device out for repair or warranty work.  If you forget your computer at home you will need to make other arrangements for a device or your work schedule.  

►  When returning to work full time:

• Make sure you return all of your University equipment to campus. 
  • Your computer (desktop or laptop)
  • Your peripherals, which may or may not include:
    • Monitor, keyboard/mouse, webcam, power adapter and cables
  • Please contact your department if you require a list of the equipment you took to utilize at home
  • Reconnect your workstation at your desk
    • For Desktops: Connect your monitors via the video cables, followed by ethernet for network access, then any USB peripherals, followed by power.  

• For Laptops: Setup your docking station or docking monitor if available.  Connect your monitors, ethernet, and peripherals to the dock, and then connect the docking solution to your laptop.  

►  When returning to work in a hybrid setting (at home and in office):

Staff working in multiple locations may face unique challenges when connecting on site.  Please take note of the following information to help you when working in multiple locations. 

• Staff working in a hybrid setting will require a laptop computer
  • If you do not have a laptop device, please contact IST and identify that you are a ‘hybrid’ staff member.  We will work with you and your department to come up with a solution.  
• Staff who do not have a dedicated office may be utilizing spaces designated for drop in.  
  • Modern laptops and docking solutions connect via USB-C, making connecting simple - one cable for everything! 
  • Older laptops may have proprietary docking connections and will need adapters or other solutions for connectivity.  
  • High performance devices, like Dell Precision laptops, require their own power adapters when docking in these spaces 
  • Connecting via ethernet is required to access department resources like network drives and printers; if you have to connect via WiFi you will need to also connect to the Campus VPN to access these resources

Login to your on-campus computer

Once you’ve finished connecting your device, please power on the computer and login to the PC. 

• Confirm that you can login without any issue 
  • Ensure that you have a network or internet connection
  • Make sure all your connected peripherals are functioning as expected
• You may experience some challenges when logging in, particularly if you are accessing a computer that hasn’t been used in some time.  Some common issues are:
  • Your computer login password may have expired and need to be reset
  • Your computer login account may be expired or disabled
  • Your computer may have lost ‘trust’ with the domain and is preventing you from logging in
  • Computers or peripherals may have been disconnected or moved without your awareness
  • Please contact IST if you experience any issues logging in to your device after connecting your equipment.